Last updated: October 7, 2026
Top Down Exterior Cleaning (“we,” “us,” or “our”) provides pressure washing, soft washing, roof cleaning, and paver sealing services in Lakeland, FL and the surrounding area. Our website address is https://topdowncleaning.com. This policy explains what information we collect through our website, how we use it, and the choices you have.
Information We Collect
Information you give us. When you request a quote, fill out a form, call, or text us, we may collect your name, phone number, email address, property address, and details about the work you need.
Information collected automatically. When you visit our website, we and our service providers may collect basic technical information such as your browser and device type, the pages you visit, how you found our site, and your general location based on your IP address. This is collected through cookies and similar tools.
How We Use Your Information
- Respond to quote requests and questions
- Schedule, perform, and follow up on services
- Send estimates, invoices, appointment reminders, and service updates
- Improve our website and understand which pages are most helpful
- Keep our website secure and prevent spam
We do not sell your personal information.
Text Messages
If you give us your mobile number and agree to receive texts, we may send messages about quotes, appointments, invoices, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
Phone Calls
We use call tracking to see which parts of our website lead to phone calls. Calls may be recorded for quality and training purposes.
Cookies and Analytics
We use Google Analytics to understand how visitors use our website. Google may use cookies to collect this information. You can learn how Google uses this data at policies.google.com/technologies/partner-sites and opt out with the Google Analytics opt-out browser add-on.
If you leave a comment on our blog, you can choose to save your name, email address, and website in cookies so you do not have to enter them again. These cookies last for one year. Our website administrators also use login cookies that contain no visitor information.
You can block or delete cookies at any time in your browser settings.
Embedded Content From Other Websites
Our pages may include content from other websites, such as Google reviews, maps, and videos. This content behaves the same way as if you visited the other website directly. Those websites may collect data about you, use cookies, and track your interaction with the embedded content, especially if you are logged in to an account with them.
How We Share Information
We share information only with service providers that help us run our business, such as our scheduling and invoicing software, payment processor, website hosting, call tracking, analytics, spam protection, and email or text messaging tools. These providers may use your information only to perform services for us. We may also share information when required by law or to protect our rights.
Payments
We accept cash, check, and card. Card payments made through an invoice link are handled by a third-party payment processor. We do not collect or store card numbers on this website.
Blog Comments
If you leave a comment on our blog, we collect the name, email address, and comment you submit, along with your IP address and browser information to help detect spam. Comments may be checked by an automated spam detection service.
If profile pictures are enabled for comments, an anonymized string created from your email address (a hash) may be sent to the Gravatar service to check whether you use it. The Gravatar privacy policy is available at automattic.com/privacy. Once your comment is approved, your profile picture may appear publicly next to it.
Data Security
We take reasonable steps to protect your information, but no website or online service is completely secure.
Data Retention
We keep your information only as long as we need it to provide services, keep business records, and meet legal requirements. Blog comments and their details are kept so we can recognize and approve follow-up comments from the same person.
Your Choices and Rights
You can ask us for a copy of the personal information we hold about you, ask us to update or delete it, or ask us to stop sending you messages. We may keep information we are required to hold for legal, tax, or security reasons. To make a request, call or text (863) 904-8956.
Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.
Contact Us
Top Down Exterior Cleaning
Lakeland, FL
Phone: (863) 904-8956
Contact form